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Milk Store

Shipping Policy

FREE SHIPPING on orders over $150
For more information, see the tables below. Prices listed exclude shipping oversized and heavy items. Please note, we are unable to ship overseas at this moment.

Within New Zealand

Delivery method Approx Delivery Time Order Value Price
Courier Post 1 - 4 Working Days Over $150.00 NZD FREE
Courier Post 1 - 4 Working Days Under $150.00 NZD $8 NZD

Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed

Oversized and heavy items

Our free shipping and standard flat rates exclude all oversized/heavy items. Oversized and heavy items include, but are not limited to Nursery Furniture, Highchairs, Mattresses and Buggies. Oversized items will incur additional freight charges and this will be automatically added to your cart at the time of checkout

Duty and Taxes

Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us.

Tracking Number

You can view the tracking number of your order in your members’ area after signing into your account on our website.

Please email us if you did not receive a tracking number after 3 working days from the date of order, or you did not receive the package after 7 days from when the package was sent. It may take additional 2 to 3 business days to reach remote areas.